Gear support & direct dispatch

Need tracking details for your physical apparel, or having trouble downloading your latest dub plates? We keep our support direct and our response times fast.

Quick answers

When will my apparel ship?

What is the return policy?

Physical orders ship from our canopy hub within two business days. Tracking links are automatically dispatched via email once the carrier scans your package.

We offer a straightforward fourteen-day return window for all unworn apparel and physical accessories. Digital audio products are non-refundable once downloaded.

How do digital downloads work?

Sound system booking details?

Immediately after checkout, a secure download link is sent to your inbox. All sample packs and dub packs are delivered as high-quality WAV files.

For SLAMurai Soundsystem hire or DJ bookings, use the dispatch form below. Please include venue capacity, date, and sound requirements.